Delivery Information

Home delivery coming soon

Standard Delivery  - Free over £30, or £3.50
Reserve & Collect - Free from our Kingston store

Easy Returns

Second thoughts? No worries. We're so confident you'll love your purchase that we offer a 90-day return policy on all items. Simply send it back to us in its original packaging, unused and in good condition, and we'll issue you a full refund. Click here to find out more about our returns process.

Paperless Invoicing

As part of our commitment to reducing our environmental impact, all orders are paperless. Account holders can access your invoice in the ‘My Account’ section on our website and view or download a PDF of your order while Guest users can view or download a PDF of your order using the ‘Order Access Token’ in your ‘Order dispatched’ email.

Premium Bike Delivery

Take the hassle away from Home Delivery with our Premium Bike Delivery Service where a qualified mechanic will hand over your shiny new bike on your doorstep and get you set up and ready to ride. The service offers the following benefits:

• Delivered "ready to ride", with seatpost, handlebars and pedals adjusted on arrival to suit you.
• Post-delivery handover conducted with a qualified bike mechanic.
• Choice of delivery dates to suit you.

Online Payments

We accept credit card payments using Judopay, an industry-leading payment solution so transactions are 100% secure. If you have a evolve ebikes account, we offer you the option of storing your credit card number for a faster checkout experience, you only have to enter your 3 (or 4 digits) security number upon checkout.

If you have paid using a credit or debit card, payment will be collected when you submit your order. This does not affect your right to a refund/cancellation.

We accept cards from the following companies:

    

We accept Paypal, a secure and easy method to pay for your goods. If you use this method of payment, your Paypal account will be debited upon placing your order with us. Please note we do not accept Paypal Cheque payments.

More Payment Types coming soon

• V12 Finance
• Ride to Work Scheme Vouchers

Egift Vouchers

Coming Soon

My Order Hasn't Arrived - What should I do?

We'll send you an email or text message when your order ships, and you'll be able to track its progress all the way to your door. If you haven't received any updates within the delivery time frame listed in your order confirmation email, please contact us with your order number ready.

Step 1: Firstly, check to see if you have received an email from us, confirming that your order has been sent.

If your order has been sent via Royal Mail

This applies to most smaller packages that can usually fit through your letterbox and any order value under £50. Royal Mail’s procedure for lost items and incorrect deliveries are that we must wait 2 weeks before registering an item as lost. If your package goes missing and you would like us to send you a replacement within this 2-week period, we hope you understand that to prevent fraud, we will need to charge you for your item(s) again. If your package is subsequently officially declared as lost by Royal Mail, we will, of course, refund you for all lost item(s).

If your order has been sent via courier

This applies to all paid Next Day deliveries, and bicycles and bulky packages. Upon receipt of your order dispatch email, your order will have been sent on a Next Day service, our courier delivers between 9am - 6pm, Monday to Friday. In most cases, you will receive a one-hour window notification via SMS and/or email.

If your parcel is marked as delivered by the courier and you have not received it even after checking with your neighbours and in your Safe Place, or you have missing items, you must notify us within 10 days of your dispatch email.

If your parcel hasn’t been scanned by the courier or hasn’t had an updated scan, please notify us within 10 days of receiving your dispatch email so we can raise a parcel search with the courier.

Outside of this window, the courier will assume the parcel is delivered correctly and will not be able to start a lost parcel investigation.

Step 2: If you haven’t received an email confirming your order, then please contact us and one of our customer care team will be able to help you. Due to a high volume of phone calls, there may be a delay in answering your call.

Tax Charges

All prices on our website are shown inclusive of VAT at the current rate (where appropriate, some items like helmets and books are zero-rated).

Out of Stock items

If at the time of ordering any items are out of stock we will advise you, via email or telephone of any shortfall and provide a revised despatch date. 

Right to Cancel

The Consumer Contracts Regulations 2013 which came into force on 13 June 2014 provide statutory backing for the good business practices which evolve ebikes already observe. The regulations allow a consumer to return any products (with the exception of custom orders) ordered by mail/phone/fax or internet from Sigma Sports Ltd within 14 working days (starting the day after delivery) for a full refund.

Please see our returns policy for guidance on method and costs of return.

Warranty Policy

Visit our Warranty Policy page for full details.