90 Day Returns

We want you to be 100% happy with your shopping experience and offer an easy-to-use 90-day returns policy.

If you wish to exchange an item for any reason, please place a new order for the things that you want. Please note that it is your responsibility to pay for the return postage costs, no postage costs are refundable. We cannot assume responsibility for returned items lost in the post. Your statutory rights are not affected.

If you're returning a faulty item, please contact us so we can assist you.

Return Direct to Us

To return your products direct to us you can do so by following these instructions.

If you wish to exchange an item for any reason, please place a new order for the items that you want.

Fill in a Returns Form, including all relevant information, as an incomplete form will delay the processing of your return. Include this form with the item and package it up securely. Do not affix the postage label to the product packaging, shoe boxes etc.

Please note that in this case, we will not refund any postage fees, except if the items are faulty or if you have received the wrong product. We strongly recommend you use a service that provides a certificate of postage and a tracking number.

Due to the size of certain items we sell, the following charges apply. Bikes will be charged at £35. Any item over 61cm L x 46cm W x 46cm D will be charged at £15. This fee will be waived if your item is faulty or in the unlikely case that you've received the wrong product. This direct to us service may incur an additional cost of up to £150.00 for customers from Northern Ireland. Please contact us for a quotation or for any questions.

You will need to contact us with the following details to arrange a collection:

  • Your full name and collection address including postcode
  • Order number and confirmation of which products are coming back to us
  • Your preferred date of collection (Monday to Friday only)
  • A contact number in case the courier needs to get in touch with you

Returns address:

evolve Returns Unit 2-3, Q F C Site
Alma Park Road
Grantham
NG31 9SE

Should you have any questions please call us on 020 8154 9988.

Terms & Conditions

  • All items will be inspected upon return
  • Items can be tried on for sizing but not worn for activity - Please do not wear items next to the skin when trying on for hygiene reasons, shorts MUST be tried on with clean underwear
  • Items must be returned with all original packaging and tags attached. Items returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you
  • Items returned as unused/unworn, that have clearly been worn, washed or heat-moulded will be refused
  • Items returned without a returns form fully completed could delay the process of your return
  • We cannot accept out-of-date or open-nutrition products
  • Do not apply the returns label to the original packaging. Please use a box or parcel bag for packaging the item rather than applying the label to the item's packaging
  • We will not be able to return shoes that have been heat-moulded. Evolve cannot be held accountable for improper heat moulding
  • For health and safety reasons, face masks cannot be returned for an exchange or refund
  • Please retain your proof of postage
  • Anything larger than the InPost or Royal Mail maximum size limits will be subject to a charge. See the direct to us section
  • If you pay for a delivery service, we will not refund the delivery cost unless the item is faulty or the incorrect item has been sent to you
  • In the case of partial returns, Sigma Sports reserves the right to void any discounts, and the customer will be liable to pay the full listed price advertised online
  • We do not offer an exchange programme at this time, please place a new order
  • Due to the size of certain items we sell, the following charges apply. Bikes or bike boxes: £35. Indoor bikes: £100. Turbo trainers, trainer mats, wheels, workstands and any item (excluding previously mentioned) over 61cm L x 46cm W x 46cm D: £15. This fee will be waived if your item is faulty or in the unlikely case that you've received the wrong product. This direct to us service may incur an additional cost of up to £150.00 for customers from Northern Ireland. Please contact customer care for a quotation or for any questions.
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